Performance information helps us understand what's working well, identify areas where we need to improve, and demonstrate how we are meeting our commitments to customers. It also helps customers, colleagues, partners and regulators hold us to account.

Our performance is reviewed every quarter by our board and Customer Services Committee (CSC). The CSC includes customers and independent members who help scrutinise our services, challenge our performance and influence improvement plans. You can find out more about the board and committee and read summaries of their work below. 

  • Illustration of a tablet device displaying a South Liverpool Homes monthly performance report. The screen shows a grid of performance indicators covering customer satisfaction, repairs, housing management and tenancy measures, with coloured icons, targets and results presented on a blue background.

    Monthly Performance Reports

    Our monthly performance reports provide a snapshot of how we're performing against key service standards and targets. They include measures covering areas such as repairs, customer satisfaction, empty homes, income collection and complaints.

    These reports are updated every month, helping you track our performance throughout the year and see where we're delivering positive results and where further improvement is needed.

    View Monthly Performance Reports
  • Illustration of a tablet device displaying Tenant Satisfaction Measures results in a grid layout. The screen shows customer satisfaction scores across areas including repairs, safety, communication, complaints handling and neighbourhood management, using coloured icons and comparison indicators against previous performance and sector benchmarks.

    Tenant Satisfaction Measures (TSMs)

    Tenant Satisfaction Measures are a set of measures introduced by the Regulator of Social Housing to help tenants understand how well their landlord is performing.

    They combine feedback from customers with information we collect about our services, allowing customers to compare our performance with other housing associations. We publish our TSM results annually, along with an explanation of what the results mean and the actions we're taking in response.

    View our latest Tenant Satisfaction Measures Results
  • Cover image for South Liverpool Homes' Statement of Accounts 2025–26 showing two adults standing indoors and holding a set of house keys towards the camera. The South Liverpool Homes logo appears in the top left corner, with the document title displayed in a blue banner across the lower part of the image.

    Financial Performance

    As a not-for-profit housing association, it's important that we manage our finances responsibly and make the best possible use of the money we receive.

    Our annual reports and financial statements explain how we invest in homes and services, maintain our financial strength and continue delivering value for customers and communities.

    View our annual accounts on our publications page