South Liverpool Homes Anti-Racism Strategy No home for racism in south Liverpool

We will create a culture where everyone recognises racism, has the confidence to challenge it and is supported to speak up and take action.

Why this matters

Our tenants told us they want SLH to lead by example, communicate openly and show through actions not words alone that racism is taken seriously.

Our colleagues told us they want more confidence, support and practical tools to recognise and challenge racism. They want clear expectations, visible leadership and safe spaces to learn and have honest conversations.

We will:

• Demonstrate a clear position on racism, prejudice and hate.
• Build anti-racism knowledge and confidence across the organisation.
• Provide learning opportunities for colleagues and tenants.
• Create safe spaces for conversations, learning and reflection.
• Ensure leaders visibly champion anti-racism and inclusion.
• Be transparent about our progress and areas where we need to improve.
• Hold ourselves accountable through regular monitoring and reporting.

We will identify and address barriers that create unequal outcomes, helping to build a workforce that is diverse, inclusive and representative of our communities.

Why this matters

Tenants told us that the people delivering services should understand and reflect the communities they serve and communicate in ways that are respectful and inclusive.

Colleagues highlighted the importance of fair recruitment, development and progression opportunities and ensuring everyone feels valued and able to succeed.

We will

• Monitor race equity across recruitment, progression and retention.
• Review policies and practices to identify and remove barriers.
• Support career development and progression for all colleagues.
• Improve our understanding of colleague experiences and belonging.
• Continue to strengthen cultural awareness and competence across our workforce.

We will deliver services that understand, respect and respond to the diverse needs, backgrounds and experiences of our customers and communities, actively involving tenants in shaping, reviewing and improving the services they receive.

Why this matters

Tenants consistently told us they want services that are fair, accessible and responsive to different cultures, backgrounds and needs. They highlighted the importance of clear communication, translation and interpretation support, fairness in service delivery and being treated with dignity and respect.

Tenants also told us they want a stronger voice in how services are designed and delivered. They emphasised the need for transparency, regular communication and meaningful involvement.

Colleagues recognised the importance of understanding different lived experiences and ensuring services work for everyone. They highlighted the value of listening to tenants, learning from feedback and using insight from diverse voices to shape services that are inclusive, accessible and effective for all communities.

We will

• Increase the use of plain English in our communications.
• Strengthen cultural awareness and understanding across services.
• Use feedback and insight to identify and reduce inequalities.
• Create more opportunities for meaningful tenant involvement and coproduction.
• Publish regular "You Said, We Did" updates.
• Involve tenants in monitoring and reviewing progress of this strategy.
• Improve transparency around decisions and outcomes.

We will work with local people and partners to challenge racism, misinformation and division and help build stronger, more connected communities. Creating a culture where people feel safe, supported and confident to report concerns, knowing they will be listened to and taken seriously.

Why this matters

Both colleagues and tenants highlighted the harm that racism, prejudice, stereotypes and misinformation can have on individuals and communities. They emphasised the need for clear reporting routes, visible action, confidentiality and support for those affected.

Tenants also stressed the importance of education, cultural understanding and opportunities for people from different backgrounds to connect. They want South Liverpool Homes to take an active role in bringing communities together, challenging misinformation and building stronger, more inclusive neighbourhoods.

We will

• Challenge racism, stereotypes and misinformation through education and awareness.
• Develop clear, accessible and trusted ways to report racism and discrimination.
• Improve awareness of what can be reported and what support is available.
• Respond to concerns promptly, fairly and consistently.
• Provide support to people affected by racism and hate incidents.
• Support activities that bring people together and strengthen relationships.
• Celebrate diversity through events, campaigns and community initiatives.
• Promote learning and understanding between different communities.