New one-hour gas service appointments trial

We’re making it easier for customers to book and attend gas service appointments. 

We’re currently trialling one-hour appointment slots for gas servicing. This replaces the previous morning or afternoon (AM/PM) slots, which often meant customers had to wait in for a long period of time. 

So instead of waiting in all morning or afternoon, customers will now be given a specific one-hour time slot for their gas service appointment. 

This should make appointments more convenient, which is especially helpful for people juggling work or have caring or childcare commitments. 

Confirming your appointment 

Before the appointment, you will receive a text message asking you to confirm the time that has been arranged. If the appointment time works for you, simply confirm it. If it’s not suitable, you’ll be able to rearrange for a more convenient time 

It’s really important to confirm your appointment when you receive the text. This helps us: 

What happens next? 

This is a pilot scheme. If it’s successful, we’ll look at introducing one-hour appointment slots for all repair appointments in the future. 

We’ll keep customers updated as the trial progresses.