Temporary issue affecting emails and online forms

23/10/2026

Laptop displaying a large yellow envelope icon with a red notification badge showing '1', set against an orange background.
We are currently experiencing an issue with our email system. This means emails sent to some South Liverpool Homes addresses may not reach us.

The issue is also affecting forms completed through our website, including complaints and anti-social behaviour reports.

While we work to resolve this, please contact us:

  • By phone
  • On webchat
  • In person at Parklands, Speke
What you need to do?

If you have completed an online form or contacted us via [email protected] since 9am on 22 October 2026 and your enquiry is urgent, please contact us using one of these alternative methods.

We are sorry for the inconvenience and are working to restore the service as soon as possible.

This issue is not connected to the PHP cyber security issues currently being reported globally.