We collect feedback in a lot of different ways.
Improving services for our customers is a priority for us, and your voice influences how we work.
Earlier this year, members of our Tenant Voice Team (TVT) carried out four mystery shopping visits at The Market Place to help us understand what’s working well and where we can improve.
Following the visits, the team found that The Market Place is well regarded by customers and clearly valued as an important part of the community.
You Said, We Did shows how we react to your feedback
We take feedback and suggestions seriously, and we like to share what we’ve done to improve;
We did: We’ve moved to ordering smaller amounts more often, so customers can enjoy a fresher, wider range of items, including the everyday essentials they need.
We did: We’re making more of The Market Place Social, giving customers a welcoming space to enjoy refreshments and relax before or after their visit to the shop.
We are doing: We’re reviewing the signage to make it clearer and easier to spot from outside. We’ll also include links to the address in our digital communications to help more people find us.
Listening to customer feedback
We’ve also spoken to our customers about their visits to the shop.
We want every visit to feel welcoming and great value, so we recently surveyed 35 customers to find out what’s working well, what we could do better, and how we can keep improving.
We are doing: We’re updating the application process and promoting the benefits, so people feel more comfortable and confident taking part. The shop also helps the environment by giving surplus food a second life instead of letting it go to landfill.
We are doing: We’re trialing extended opening hours from 4pm–6pm, starting on Thursday 2 July. This will be on a trial basis only and we will update customers on how this goes.
Visit our community shop
The Market Place is free for all SLH tenants to use. You can find the shop at;
Parklands, Conleach Road, Speke, L24 0TY
It’s open three days a week;
- Tuesdays 10am – 1pm
- Wednesdays 10am – 12noon
- Thursdays 2pm – 4pm - subject to change from Thursday 2 July 2026.
The Market Place
The Market Place is a volunteer-run community shop in Speke offering affordable food and essential household items to South Liverpool Homes tenants. More than just food – it's a space for support, connection, and wellbeing.
Volunteer with SLH
Discover rewarding volunteer opportunities with South Liverpool Homes. From community gardening to helping at The Market Place, get involved, gain new skills, and support your local area.
Grow Speke
Discover Grow Speke, a vibrant community garden in south Liverpool offering volunteering, wellbeing activities, and fresh produce for all ages.