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Tenancy Sustainability Service

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Supporting people to remain independent in their homes

We have a number of services available to support and enable older and more vulnerable members of our community to remain independent and able to maintain their tenancies.

The Tenancy Sustainability Team

Shelagh Brownell

Shelagh Brownell

Senior Tenancy Sustainability Officer

0330 303 3000

Jayne Gregg

Jayne Gregg

Tenancy Sustainability Officer

0330 303 3000

Caroline Hayes

Caroline Hayes

Tenancy Sustainability Officer

0330 303 3000


Tenancy Sustainability Service

We have a Tenancy Support Service to help some of our more vulnerable tenants who may need extra help and support to help them live independently in their home. Maybe you’re a first time tenant who’s finding it difficult to manage your tenancy or maybe you have been in your home a while but are struggling to manage with day to day things due to a disability, health related issue or drug or alcohol abuse.

Here are some of things the service can help you with:

  • Sort out any problems with managing your home and help you to keep it
  • Deal with practical issues of setting up your home for the first time
  • Refer you to specialist support agencies to give you the maximum support you need
  • Work in partnership with our specialist teams to help you stay in your home

Call the Tenancy Sustainability Service team or talk to any SLH staff member if you feel you could benefit from the service.


We want our tenants to be able to enjoy their homes but sometimes we understand that you and those that live with you might have difficulty using facilities in your home due to a disability or cultural need. This is why we have an adaptations service.

An adaptation is an alteration or addition to a home which is provided to make it easier and/or safer for you to use your home. An adaptation is provided based on a customer's need which could be caused through their age, disability or faith/cultural requirements.

We carry out two types of adaptations:

Minor adaptations

Minor adaptations are small non-technical repairs which cost less than £500 to complete. Examples of minor adaptations are grab rails, lever taps and repositioning of switches. No medical assessment is required for a minor adaptation. We store information about the age and disability of our customers making it easy for us to identify need when a minor adaptation is requested. Minor adaptations are carried out in the same way as day to day repairs and will be completed within 18 calendar days.

Major adaptations

A major adaptation is larger scale works which cost over £500 to complete. They require a formal assessment from an Occupational Therapist. The Occupational Therapist will provide a report to us on what your needs are and advice on the type and level of works required.

Occupational Therapy

Liverpool City Council provide an Occupational Therapist service which you can request by visiting your GP or by calling Careline on 0151 495 2606. Once we receive this Occupational Therapist assessment, we can then work with you to identify if your home is suitable for the adaptation required. We aim to complete major adaptations within six months of your enquiry. For more information about major adaptations, contact us.

Independent Living

Our independent living homes provide sheltered accommodation flats for people over 60, or 55  years with a disability. A Scheme Manager is on duty during office hours from Monday to Friday and a call centre provides emergency cover 24 hours a day, 365 days a year.

Further support

Sustaining your tenancy is central to supporting your mental health. If you are struggling, we know that this can affect how you manage day-to-day tasks, including maintaining your home, and we are here to help.  If you need additional support, we work with a handful of specialist support agencies who can help you if you’re struggling with your mental health.  

Merseycare – Mersey Care is one of the largest trusts providing physical health and mental health services in the North West. If you need urgent help with your mental health, call Merseycare for free on 0800 145 6570. They’re available 24 hours a day, seven days a week.  

Talk Liverpool – A free NHS service offering a range of psychological treatment programmes to adults in Liverpool who are feeling anxious or depressed. Get in touch with Talk Liverpool on 0151 228 2300 or visit the website to submit a self-referral form.  

Evolving Mindset - A non-profit mental health organisation established to promote positive mental health. Evolving Mindset provides a wide range of mental health and well-being projects for the Merseyside community to join for free. Visit the website to find out more - Community Mental Health | Evolving Mindset 

Blackburne House – Wellness at Blackburne House is a fully-funded project for women, aged 18 years plus, offering counselling, mindfulness and crisis support. To find out more and access the services, email wellness@blackburnehouse.co.uk.  

Samaritans - To talk about anything that is upsetting you, you can contact Samaritans 24 hours a day, 365 days a year. You can call 116 123 (free from any phone) or email jo@samaritans.org.   

YPAS (Youth Person Advisory Service) - Providing mental health and emotional wellbeing services for children, young people (aged 5 – 25 years) and families. To get support from YPAS, phone 0151 707 1025 or visit the website to complete a referral form: Get Support - YPAS.  


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South Liverpool Homes Limited is a charitable Community Benefit Society registered with the Financial Conduct Authority No.31210R and registered with the Regulator of Social Housing L4230. Registered office as above.

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