UPDATED: 29 January 2026
Our housing management system is now fully functional following the technical problems experienced yesterday. All services have been restored, and customers can once again access the system as normal. We appreciate everyone’s patience and understanding while our teams worked to resolve the issue as quickly as possible.
---
We are currently experiencing technical issues with our housing management system which is impacting some of the services we provide to you.
Our team is working hard to resolve the problem as quickly as possible.
What does this mean for you?
Repairs
- All scheduled repairs that are already booked will go ahead as planned.
- If you have an emergency repair, please contact us in the usual way.
- You can still report urgent and non-urgent repairs. We are unable to give appointment times over the phone right now, but you’ll receive a text message confirming your date and time. You will receive this message once our system is back up and running.
Rent payments
- We can still take rent payments but we are currently unable to update you on your rent balance.
- mySLH is currently unavailable, so you won’t be able to pay through the portal or access up to date rent account information.
MySLH
Our customer portal, mySLH, is currently down. You can still contact us in other ways.
We will continue to share updates on our website and social media.
Thanks for your patience whilst we work to fix this.