As part of ASB Awareness Week, we’re shining a spotlight on hate crime. We want to raise awareness, encourage reporting, and remind our communities that support is always available.
We spoke to Billy, our dedicated Hate Crime Lead, about why this work matters and how we’re supporting tenants every step of the way.
“In my role, I support tenants who are experiencing hate crime and issues in their community,” says Billy.
“I work closely with partner agencies like Merseyside Police, Liverpool City Council and the Anthony Walker Foundation to make sure tenants get the right support. Most importantly, I want people to feel reassured that when they come to us, they’ll be taken seriously and supported throughout the process.”
Billy’s role also means tenants now have a single, dedicated point of contact. This is something that came directly from customer feedback.
“A key message from tenants was that people didn’t want to be passed from pillar to post. Now, they’ve got a name and a friendly face they can come to for support.”
“It’s really important that our communities feel properly supported, We know that tensions in society can sometimes spill into our neighbourhoods. While people might have different views or beliefs, we should always be working together to make our communities feel safe for everyone.”
- Billy, Hate Crime Lead
Why does this work matter now?
Hate crime has been increasing across Merseyside in recent years, making it more important than ever to have the right support in place.
“It’s really important that our communities feel properly supported,” Billy explains. “We know that tensions in society can sometimes spill into our neighbourhoods. While people might have different views or beliefs, we should always be working together to make our communities feel safe for everyone.”
Hate crime can have a lasting effect. Not just on individuals, but for whole communities.
“A lot of people who experience hate crime tend to downplay it or become used to it, which is really concerning,” says Billy. “Nobody should feel like that.
“Over time, it can lead to things like poor mental health, problems at work and social isolation. These are serious impacts, and that’s why it’s so important we act on it.”
If you see or experience hate crime, even a small action can make a difference.
“Sometimes just asking someone if they’re okay can mean a lot,” says Billy. “Showing support can help someone feel less isolated.
“The next step is to report it to SLH or to Merseyside Police. You can even help by reporting it on someone’s behalf. If you send me their details, I’ll take it from there.”
Reporting hate crime can be daunting, but support is available.
“You can call, email or pop into the office for a chat. I’m happy to just listen and offer advice. There’s no pressure to take any action if you’re not ready.”
With events like Liverpool Pride approaching, Billy highlights the importance of continuing to stand against hate and discrimination.
“Whatever your faith, heritage, beliefs or identity, no one should ever be made to feel unsafe because of who they are.
“We believe in people being able to share their views, but there’s no place for discrimination in our communities. We all have a role to play in standing against hate.”
If you’ve experienced or witnessed hate crime, there a number of ways you can report it, including our online form. You can submit as much or as little information as you feel comfortable sharing. You can find the form here.