About your rent

Paying your rent on time is really important so that you don’t fall behind on your payments. You pay your rent in advance, for the month or the week ahead. So when you pay in January, you will be paying for February’s rent. This way your account will stay in credit. This page explains how your rent is set, changes to your rent and what your rent pays for.

A person holding a smartphone displaying a payment confirmation screen with a green checkmark and Japanese text, along with an “OK” button.
How do we set your rent?

We set your rent in line with national guidelines which ensures that all housing associations set their rent in the same way.  

This is to make sure that rents stay affordable and that people living in the same type of home in the same area pay similar rent.  

Check out our rent policy for more information on how we set your rent. 

A close-up of a calendar page with the date 15 circled in blue and the words “Rent payment” written in blue ink on a yellow highlighted background. A pen is visible near the top left.
Will your rent change each year?

Like the cost of many things, your rent may change to keep up with inflation. Your rent is reviewed each year in line with your tenancy agreement. We will notify you in writing 28 days before the new rent is set.

Hands using a laptop keyboard while holding an orange credit card, indicating an online payment or purchase.
Keep on top of your rent account

Paying your rent upfront will prevent you from falling into arrears and will help to keep your account in credit at all times.  

You can view your rent statement at any time using mySLH, allowing you to keep on top of your payments. 

Read our income management policy for more information about our arrears process and ways we can support you. 

A close-up of a hand using a trowel to apply mortar between red bricks while constructing a brick wall.
What does your rent pay for?

As a not-for-profit organisation, we put all our income from rent back into providing quality homes and services that supports the local community. If you do not pay your rent then we cannot provide these services.

A person sitting at a desk with a laptop open in front, hands resting on the sides of the head. A smartphone and pen are on the desk, and shelves with books and storage boxes are in the background.
Support if you are struggling to pay your rent

If you are struggling with paying your rent, please don’t suffer in silence. Our Income team and Benefits Advice team can give you all the guidance and support you need. 

We also work closely with our partners and support organisations to give you further financial advice. 

If you are struggling to pay, please get in touch so that we can offer you advice.

How do we set your rent?
How do we set your rent?

We set your rent in line with national guidelines which ensures that all housing associations set their rent in the same way.  

This is to make sure that rents stay affordable and that people living in the same type of home in the same area pay similar rent.  

Check out our rent policy for more information on how we set your rent. 

A person holding a smartphone displaying a payment confirmation screen with a green checkmark and Japanese text, along with an “OK” button.
Will your rent change each year?
Will your rent change each year?

Like the cost of many things, your rent may change to keep up with inflation. Your rent is reviewed each year in line with your tenancy agreement. We will notify you in writing 28 days before the new rent is set.

A close-up of a calendar page with the date 15 circled in blue and the words “Rent payment” written in blue ink on a yellow highlighted background. A pen is visible near the top left.
Keep on top of your rent account
Keep on top of your rent account

Paying your rent upfront will prevent you from falling into arrears and will help to keep your account in credit at all times.  

You can view your rent statement at any time using mySLH, allowing you to keep on top of your payments. 

Read our income management policy for more information about our arrears process and ways we can support you. 

Hands using a laptop keyboard while holding an orange credit card, indicating an online payment or purchase.
What does your rent pay for?
What does your rent pay for?

As a not-for-profit organisation, we put all our income from rent back into providing quality homes and services that supports the local community. If you do not pay your rent then we cannot provide these services.

A close-up of a hand using a trowel to apply mortar between red bricks while constructing a brick wall.
Support if you are struggling to pay your rent
Support if you are struggling to pay your rent

If you are struggling with paying your rent, please don’t suffer in silence. Our Income team and Benefits Advice team can give you all the guidance and support you need. 

We also work closely with our partners and support organisations to give you further financial advice. 

If you are struggling to pay, please get in touch so that we can offer you advice.

A person sitting at a desk with a laptop open in front, hands resting on the sides of the head. A smartphone and pen are on the desk, and shelves with books and storage boxes are in the background.

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Close-up of hands using a laptop keyboard, with one hand typing and the other holding an orange credit card, representing online payment or banking activity.

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