Take a look at our policies

On this page you will find all of the policies and procedures that are relevant to customers, residents, potential colleagues and other interested parties.

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Customer Voice Policy
Customer Feedback Policy
Stakeholder Communication Policy
Resident Engagement & Consultation Procedure
Volunteer Policy

Two people holding a key with a house-shaped keychain; one person extends the key toward the camera while the other holds an open hand beneath it, indoors with natural light in the background.

Home Ownership Policy
Right to Buy / Right to Acquire Policy

Two people engaged in conversation, one wearing glasses and a light blue patterned shirt, and the other with curly hair facing away from the camera. Both faces are partially obscured

Avela Recruitment and Selection Policy
SLH Recruitment and Selection Policy
Employment of Offenders Policy

Learn how South Liverpool Homes supports tenants with property disrepair issues and warns against the risks of using claims management companies. Find out how to report disrepair safely and responsibly.

Health, Safety and Wellbeing Policy
Avela Home Service Health and Safety Policy
Compliance Policy

Find out who your Housing and Community Officer is, and get in touch.

Allocations Policy
Adaptations Policy
Service Charge Policy
Rent Policy
Tenancy Management Policy
Property Purchase Policy
Empty Homes Policy
Income Management Policy
Starter Tenancy Policy
Decant Policy

Group of hands linking pinkie fingers in unity, symbolising trust, connection, and access to community safety resources and support.

ASB Policy
Hate Crime Policy
Domestic Abuse Policy
Safeguarding Policy
Neighbourhood Management Policy

Person working under a sink, adjusting plumbing pipes with both hands; a toilet and wooden shelf are visible in the background.

Asset Management Policy
Repairs and Maintenance Policy
Chargeable Repairs Policy

Scrabble tiles on a wooden surface spell out the word "POLICY" in the centre, with other random tiles scattered around.

Modern Slavery Statement
Equality, Diversity and Inclusion Policy
Information Security Policy
Sponsorship Policy
Fraud and Bribery Policy

Engagement

Customer Voice Policy
Customer Feedback Policy
Stakeholder Communication Policy
Resident Engagement & Consultation Procedure
Volunteer Policy

Five people seated in a semi-circle, engaged in a group discussion in a bright, casual indoor setting with large windows.
Home ownership

Home Ownership Policy
Right to Buy / Right to Acquire Policy

Two people holding a key with a house-shaped keychain; one person extends the key toward the camera while the other holds an open hand beneath it, indoors with natural light in the background.
Recruitment

Avela Recruitment and Selection Policy
SLH Recruitment and Selection Policy
Employment of Offenders Policy

Two people engaged in conversation, one wearing glasses and a light blue patterned shirt, and the other with curly hair facing away from the camera. Both faces are partially obscured
Safety and compliance

Health, Safety and Wellbeing Policy
Avela Home Service Health and Safety Policy
Compliance Policy

Learn how South Liverpool Homes supports tenants with property disrepair issues and warns against the risks of using claims management companies. Find out how to report disrepair safely and responsibly.
Tenancy management

Allocations Policy
Adaptations Policy
Service Charge Policy
Rent Policy
Tenancy Management Policy
Property Purchase Policy
Empty Homes Policy
Income Management Policy
Starter Tenancy Policy
Decant Policy

Find out who your Housing and Community Officer is, and get in touch.
Your community

ASB Policy
Hate Crime Policy
Domestic Abuse Policy
Safeguarding Policy
Neighbourhood Management Policy

Group of hands linking pinkie fingers in unity, symbolising trust, connection, and access to community safety resources and support.
Repairs and maintenance

Asset Management Policy
Repairs and Maintenance Policy
Chargeable Repairs Policy

Person working under a sink, adjusting plumbing pipes with both hands; a toilet and wooden shelf are visible in the background.
Other policies

Modern Slavery Statement
Equality, Diversity and Inclusion Policy
Information Security Policy
Sponsorship Policy
Fraud and Bribery Policy

Scrabble tiles on a wooden surface spell out the word "POLICY" in the centre, with other random tiles scattered around.

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