Once the job has been completed

If you've got any questions once your investment work has been completed, check out the FAQs below.

Reporting a problem or fault

If you have any problems with any recent work done by our contractor, please call us on 0330 303 3000.

Looking after the new items in your home

Visit our help page to get advice on how to look after your new things at home.

I want to give feedback on the service

We want to work with you to make our services better, and we welcome all your feedback.

After we've finished the job, we'll ask you to fill out a quick survey when we visit your home again.

Your opinion matters and helps us improve. If our service didn't meet your expectations or the standards mentioned here, please let us know.

If you were happy with what we did and want to thank our team, we'd love to hear from you too.

To share your feedback easily, just visit this page.