Investment programme FAQs

If you’re having improvement work done in your home and you’ve got questions, you’ve come to the right place. Tap one of the options below to get started.

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I've received a letter from SLH

FAQs about what do next if you've received a letter from SLH.

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A contractor has been in touch

Find out what to do next when a contractor has been in touch with you.

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Three people standing outside in a residential area, with one person holding a clipboard and engaging in discussion with the others.

Work is due to start at my home

Here's your guide to what happens when work is due to start at your home.

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Person working under a bathroom sink, adjusting pipes with both hands, with a toilet and wooden shelf visible in the background.

Work is taking place at my home

Here's what you need to know if work is taking place at your home.

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Graph paper pinned to a corkboard with a red pushpin, displaying the handwritten message 'Job! Done.' in black marker

Once the job has been completed

If you have any issues once the work has been completed, visit these FAQs.

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We promise

What you can expect from us before, during and after the work.

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More information

Check out the links below to find out more about each type of investment work, what to expect and how to get the best from your new boiler, kitchen or bathroom.

Person wearing pink rubber gloves cleaning a bathroom sink with a yellow sponge; a spray bottle with yellow liquid is visible in the background

Investment programme - aftercare

Handy aftercare information about caring for your new boiler, kitchen or bathroom.

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Person working under a sink, pointing at plumbing pipes with tools like a drill and pliers nearby, suggesting plumbing maintenance or repair

Investment programme - what to expect

If you're having improvement works done in your home, here's what to expect.

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