Choose the way to pay your rent that suits you
We use the income from your rent to carry our repairs and improvements to your home and invest in your communities. You can pay in many different ways, including Direct Debit, online, or by phone.
Direct Debit
This is the easiest way to pay your rent as you don’t have to remember to pay each month. You can set this up weekly, fortnightly, four-weekly or monthly, whichever way suits you best!
Get in touch with us to set up your direct debit and take the hassle out of paying your rent.
How often can I pay by Direct Debit?
A Direct Debit can be paid weekly, fortnightly, four weekly or monthly, depending on what suits you best.
How much should I pay?
The amount you pay depends on how much rent you pay and how often you choose to pay. Our Customer Services Team can advise you and help to work out how much you need to pay.
How long does it take to set up a Direct Debit?
You can set up your direct debit on the day you contact us, but please note that it will take approximately 14 days for your first payment to be processed.
We will confirm the exact date when your first payment will be taken.
In the meantime, we recommend making manual payments towards your rent to avoid falling behind with your rent.
What is the Direct Debit Guarantee?
The direct debit guarantee means you can get a refund if an error occurs. An error could be:
- Taking payment after the direct debit instruction has been cancelled
- Taking a payment on a date other than the due date
- Taking a payment for a different amount than agreed.
More ways to pay your rent
Pay recurring payments from your debit card
Just like direct debits, recurring payments mean you don’t have to think about paying your rent every month. All we’ll need is your card details, tell us how often you would like to pay and we’ll handle the rest.
Pay your rent in your online SLH account
Sign up for mySLH and you can pay your rent as well as accessing your rent account, repair history and update personal details. If you are new to mySLH, you will need an email address and your tenancy number which can be found on your rent statement.
Get in touch with us if you need your tenancy number.
Set up a standing order
You can set up a standing order to pay us directly from your bank. You should be able to do this from your banking app, or by calling your bank. Please use your six-digit tenancy number as your reference so we know who’s paying us.
Use the allpay app
Download the free allpay app and pay your rent using your smartphone. The app securely stores your payment reference numbers, bank details and payment amounts, allowing you to pay anytime, anywhere.
Pay by phone
To make a payment on our automated payment line, call us on 0330 303 3000, select option 2 and follow the instructions. You will need your rent payment card and debit card or credit card.
Pay over the counter
You can pay at your local Paypoint or Payzone shop, or at your local Post Office. All you need is a rent payment card from us. If you don’t have a card, please get in touch. Remember to always keep your receipt as proof of payment.
Related
Your rent
Find out how your rent is calculated, ways to pay, and what support is available. We can help you manage your rent confidently and securely.
Support with paying your rent
If you're struggling to pay your rent, please don't ignore it. We can help.
Help with money
From our financial wellbeing support to help you maximise your income and manage your money, to our innovative community pantry in Speke, we're here to help you make the most of your money. It's all part of our vision of great homes, strong communities, and bright futures.