Advice on lift maintenance

Where lifting equipment, such as a passenger lift, stairlift, communal area lift, through-floor lift or a hoist, has been provided for tenants, we have a responsibility to make sure these are regularly checked, so that you and your home are safe.

So that we can do this, it is vital that you allow us access to your home for maintenance and safety checks to be done. This is part of your tenancy agreement with us.

How often does servicing and inspection take place?
Lift/hoist servicing  
  • Stairlifts: Twice per year  
  • Through floor lifts: Twice per year  
  • Ceiling hoists: Twice per year  
  • Passenger lifts: Six times per year  
Inspection
  • Stairlifts: Twice per year  
  • Through floor lifts: Twice per year  
  • Ceiling hoists: Twice per year  
  • Passenger lifts: Twice per year
Reporting an issue with your lifting equipment

When you report an issue with a piece of lifting equipment installed and managed by us, we will prioritise the work based on:

  • The seriousness of the fault 
  • Your vulnerability 
  • Access to your home or location of the defect 
  • Your choice (E.g. to accommodate working hours or caring responsibilities)  

Response times will be discussed with you and the next suitable appointment agreed. 

Passenger lifts breakdown response times: 

  • Trapped passengers/emergency repairs - Attendance as soon as possible with a target time of one hour
  • Breakdown during weekday business hours - Attendance within four hours 
  • Breakdown at night or at weekends –  Attendance within six hours 
How to report an issue with your lifting equipment

If you notice a problem with a lift or lifting equipment or wish to report a repair, please report the issue using mySLH or call us on 0330 303 3000.

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