Tenancy sustainability

Supporting people to remain independent in their homes

We understand that people can be vulnerable at any age. If you are struggling, we have a number of services available to support you to remain independent and able to maintain your home.

Tenancy Sustainability Service

We have a Tenancy Sustainability Service to help some of our tenants who may need extra help and support to help them live independently in their home. Maybe you’re a first-time tenant who’s finding it difficult to manage your tenancy or maybe you have been in your home a while but are struggling to manage with day-to-day things due to a disability, health related issue or drug or alcohol abuse.

Here are some of things the service can help you with:

• Sort out any problems with managing your home and help you to keep it
• Deal with practical issues of setting up your home for the first time
• Refer you to specialist support agencies to give you the maximum support you need
• Work in partnership with our specialist teams to help you stay in your home

Call the Tenancy Sustainability Service team on 0330 303 3000 and choose option 2 or talk to any SLH staff member if you feel you could benefit from the service.

More support

More ways we can help you maintain your independence in your home.

Further help

Sustaining your tenancy is central to supporting your mental health. If you are struggling, we know that this can affect how you manage day-to-day tasks, including maintaining your home, and we are here to help.  If you need additional support, we work with a handful of specialist support agencies who can help you if you’re struggling with your mental health.  

• Merseycare – Mersey Care is one of the largest trusts providing physical health and mental health services in the North West. If you need urgent help with your mental health, call Merseycare for free on 0800 145 6570. They’re available 24 hours a day, seven days a week.  
• Talk Liverpool – A free NHS service offering a range of psychological treatment programmes to adults in Liverpool who are feeling anxious or depressed. Get in touch with Talk Liverpool on 0151 228 2300 or visit the website to submit a self-referral form.  
• Mind Connect - provide therapeutic support within community settings as the 'stepping stone' in between mental health care and supporting yourself independently. Mind Connect work in partnership with Mersey Care NHS Trust and local community and voluntary organisations. Mind Connect are based in a number of hubs across Merseyside, including The Market Place Social and South Liverpool Treatment Centre. Further information can be found on Mind Connect's Facebook page. 
• Blackburne House – Wellness at Blackburne House is a fully-funded project for women, aged 18 years plus, offering counselling, mindfulness and crisis support. To find out more and access the services, email [email protected].  
• Samaritans - To talk about anything that is upsetting you, you can contact Samaritans 24 hours a day, 365 days a year. You can call 116 123 (free from any phone) or email [email protected].   
• YPAS (Youth Person Advisory Service) - Providing mental health and emotional wellbeing services for children, young people (aged 5 – 25 years) and families. To get support from YPAS, phone 0151 707 1025 or visit the website to complete a referral form: Get Support - YPAS.