Our annual report 2024-25 is out now!

Our 2024-25 annual report is out now, detailing how we have performed over the last 12 months.  

Listening to tenants is at the heart of everything we do. Over the past year, our Housing & Community Officers completed more than 2,000 home visits, giving us valuable opportunities to hear your feedback and address any issues in your home and community. We launched our new Customer Voice Framework, making it easier for you to share your views through surveys, home visits, focus groups and online. 

Investing in your homes

We’ve made significant investments in your homes, spending £13 million on repairs and improvements. While 76% of tenants are satisfied with our repairs service, we know there’s more to do and are committed to further improvements. 

Safety

Safety remains our top priority. This year, we carried out 6,500 safety checks, achieving 100% building safety compliance. We’ve also improved support for victims of anti-social behaviour, with all community safety officers completing specialist training. 

Support

Supporting tenants goes beyond housing. Our employability hub, Reach, helped 138 people into paid employment, and our benefits and energy advice service secured £1.9 million in additional income for tenants.  

New homes

Meeting the demand for homes is a key focus, with 198 new homes currently under construction and a goal to deliver 780 new homes by 2032. The regeneration of South Parade is underway, bringing 92 new energy-efficient homes to Speke, all built to the highest standards and designed to help residents lower their energy bills. 

Thank you!

Thank you to all our tenants for your feedback, support and involvement. Every comment and suggestion helps us improve our neighbourhoods and services you receive, and supports us to build a stronger, safer and more inclusive community for everyone.