We've just launched our Customer Voice Framework

Published: 19 February 2025

We’ve just launched our new Customer Voice Framework, which maps out how we listen to and act upon the voice of our customers.

Covering everything from completing surveys on your phone to reporting to the SLH Board, the framework aims to ensure that everything we do is:

Inclusive

Activities must not unfairly exclude anyone from taking part. Steps should be taken to ensure activities are accessible to those who wish to participate.

Meaningful

Activities should be delivered without assuming the outcomes. Activities should be properly resourced to deliver real, tangible results.

Transparent

Activities will foster honest and respectful relationships with customers. We welcome scrutiny, are accountable and willing to provide information.

Want to know more?

Download and read our Customer Voice Framework