📖 Read our new corporate plan

Pay Your Rent Report A Repair Apply For A Home Report ASB
Menu Icon Menu Icon South Liverpool Homes Logo
MY SLH Search Icon
Close

Our performance: December 2021

Published: 21 January 2022

Here are our latest performance figures from December 2021. Every month, we report on five key figures, decided upon by our tenant scrutiny panel as being most important to you.

Overall satisfaction with our repairs service was 90%, below our target of 93% but an improvement of 1% over November’s results.

Once again, we hit our target of 100% for annual gas safety checks, so thanks to everyone for giving us access to your homes to complete this vital safety work. We also hit our target of keeping 99.9% of repair appointments.

Satisfaction with anti-social behaviour case handling was slightly down on November, at 87% against our target of 92%. It’s important to note that this is a measure of how happy customers were with how their cases were handled by our community safety team, and not how happy you were with the outcome of your case.

Finally, total arrears rose slightly to 5.01% against a target of 5.09%. We know that customers are experiencing challenges at the moment with rises in the cost of living, so if you’re struggling to maintain your rent, contact our Income Team on 0330 303 3000 option 2 to discuss your rent account. They can also put you in touch with our benefits and energy advice team, to help you make the most of your money.

For more details about our performance and how we compare with other housing associations, please visit our performance page.

Latest News

Garston home gets eco overhaul as part of ambitious zero carbon programme

Garston home gets eco overhaul as part of ambitious zero carbon programme

Read more
Get Involved - May 2022

Get Involved with SLH - May 2022

Read more
Warehousing and forklift truck employment event coming to Reach

Warehousing and forklift truck employment event coming to Reach

Read more
Western Avenue and Hale Road development consultation feedback

Western Avenue and Hale Road development consultation feedback

Read more
Let's tackle loneliness together!

Let's tackle loneliness together!

Read more
South Liverpool Homes recognised as one of UK’s Best Workplaces™ for five years in a row

South Liverpool Homes recognised as one of UK’s Best Workplaces™ for five years in a row

Read more
Get Involved - April 2022

Get Involved with SLH - April 2022

Read more
Western Avenue consulation event

Join us at our Western Avenue consulation event

Read more
Are you getting Pension Credit?

Are you getting Pension Credit?

Read more
Rent increase: Important information for tenants on Universal Credit

Rent increase: Important information for tenants on Universal Credit

Read more

Follow Us

Get In Touch

By clicking the submit button I agree that SLH will process and store my data in accordance with the privacy policy.

Visit our office

Call into our office or write to us:

South Liverpool Homes

Parklands

Conleach Road

Speke

L24 0TY

Stay Connected

Be the first in the queue to recieve our latest news in your inbox.

By clicking the submit button I agree that SLH will process and store my data in accordance with the privacy policy.

Our other websites

© 2022 South Liverpool Homes

Great place to work

South Liverpool Homes Limited is a charitable Community Benefit Society registered with the Financial Conduct Authority No.31210R and registered with the Regulator of Social Housing L4230. Registered office as above.

Privacy Notice

Accessibility Statement