Our performance - October 2021
Published: 22 November 2021
Each month we report to you on five key performance indicators from across the organisation, which are selected by our tenant scrutiny panel. Here are the results for October 2021.
We’re pleased that, once again, we’ve kept 100% of our repair appointments and remained compliant with our gas-safety testing obligations. Thank you for your continued cooperation in providing access to complete this vital safety work.
We’re also pleased to say that despite financially-challenging times, our total arrears remains on track compared against a seasonally-adjusted target.
Compared with the previous month, overall satisfaction with our repairs service remained at 88%, below our target of 93%. We continue to work with our contractor, Avela Home Service, to improve customer satisfaction, and have recently introduced a new process that aims to improve the resolution of repairs first time around.
Satisfaction with the handling of your anti-social behaviour cases has also remained at 89%, below our target of 92%. We can’t always guarantee the outcome of your anti-social behaviour case, but we strive to ensure that it is handled in a way that meets your expectations.
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