Your views on our new appointment-based system

Published: 10 June 2021

Over the next couple of months will be offering a new and convenient appointment-based service for customers who prefer to deal with their queries face-to-face.

Since March 2020, our office at Parklands has been closed due to the pandemic. This has meant that face-to-face contact with tenants has been very limited as we followed government guidance to socially distance to help reduce the spread of the virus.

It is likely that this guidance will end soon and we will be offering face-to-face contact with customers on an appointment basis only. The appointments can take place in your home, or if you prefer, at our office at Parklands.

To ensure this new approach works for our customers, we have created a short survey to help us get a better understanding of how you would use the appointment system.

Take the survey on Survey Monkey

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