2,500 tenants now registered with mySLH
Published: 7 May 2021
We’re delighted that we have received our 2,500th registration with mySLH, our online self-service portal.
Over 65% of our 3,800 tenants now have access to the service, meaning they can pay their rent, report repairs and manage their tenancies via their smartphones, tablets or computers.
mySLH was launched back in 2017 to give tenants another way of getting in touch with us and manage their tenancies from the comfort of their homes or when on the go. But mySLH came into its own during the Covid-19 pandemic, which has seen our offices close and more tenants choose digital as their preferred method of contact.
Since March 2020 and the first national lockdown, mySLH usage has jumped by 52%, alongside big increases in other digital methods of communication, such as our ChatBot service and social media channels.
SLH Innovation Manager Matthew McPartlan said, “We’re really pleased to see how SLH tenants have embraced mySLH and how it’s helped them manage their tenancies through the challenges of the Covid-19 pandemic.
“Having the facility for tenants to keep their rent accounts up to date, get that leaky pipe repaired or message us via their smartphones has been key to keeping our virtual doors open while our offices are closed.
“We hope that as life returns to normal, customers will continue to see the benefits and convenience of mySLH as it evolves and improves to offer more features to our customers.”
Not already registered with mySLH?
Register for mySLH here and one of our colleagues will validate your details and get you up and running. All you need is your tenancy number (which can be found on your rent statement) and a few other details.
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Call into our office or write to us:
South Liverpool Homes
Our office is currently closed in order to help prevent the spread of coronavirus in our communities. Please see our coronavirus advice page for alternative ways to get in touch.