Text us your repairs feedback

Published: 6 April 2021

As well as our monthly Tenant Satisfaction Survey, we ask you to complete satisfaction surveys after you have experienced some of our services, including responsive repairs. 

One of the ways we do this is by text message after a repair has been carried out in your home. However, the number of people who respond to these messages is quite low, so, from 1 April, we have changed the way we do these. 

How it works 

• Every day, we will send a text message survey to a selection of tenants who have had a responsive repair completed within the last week. 
• If you are chosen, you will receive a text message similar to the below from 07984 370 532. 

Hi Mrs Brown you had a plumbing repair completed on 01/04/2021. We’d love your feedback to help improve our services. Overall, how satisfied or dissatisfied are you with the repairs service you received this time? On a scale from 1 (very dissatisfied) to 5 (very satisfied). 

Standard text message rates apply. Text STOP to opt out. 

• If you reply with 4 or 5 we will take it that you are happy with the repair and you will receive a text message thanking you for your response 
• If your reply with 1, 2 or 3 we will take it that you are not happy with the repair and will ask for more details. We will be in touch with you to try and resolve the issues 

We would love you to take part so we know what is going well and what needs improving with our repairs service. 

Learn more about how to share your complaints, suggestions or compliments about all of our services. 

Learn more about our monthly tenant satisfaction surveys.