Everyone Together survey – The results and what happens next

Published: 9 February 2021

Thanks to everyone who responded to our 2020 Everyone Together survey. The results are in and we’re excited to tell you about our plans to promote health and wellbeing, volunteering and digital inclusion and how we’ve used the survey results to provide tailored support to tenants through the coronavirus pandemic.

What is Everyone Together?

In 2019 we launched the Everyone Together campaign, when all of colleagues took the streets to speak to tenants and ask a range of questions to understand any issues you were experiencing.

The results of the 2019 survey highlighted your concerns around health and wellbeing, the local environment and community engagement. As a result of this we created a brand new community investment team, which has been tasked to address the issues raised in the survey.

We repeated the survey in October 2020, this time over the phone due to the coronavirus pandemic, to drill into the issues raised in 2019 and shape the work of the community investment team over the coming year.

2020 Everyone Together survey results

The 2020 survey saw SLH colleagues speak to 61% of approximately 3,800 tenants.

The questions explored the issues raised in the 2019 survey, the impact of the coronavirus pandemic on health and wellbeing, and promoted SLH’s services and volunteering opportunities.

Here is a summary of the results and what we are planning to do.

Health and wellbeing

The top three health and wellbeing concerns were identified as:

  1. Mental health
  2. Isolation
  3. Physical health

Our action: The community investment team will use this information to guide our health and wellbeing activities for 2021. All tenants who expressed health or wellbeing concerns have been contacted by our community health and wellbeing officer who has referred tenants to local services including Transform Lives Company and our weekly coffee and chat group.

Volunteering

We had a fantastic response from tenants wishing to get more involved with SLH and their communities with over 300 people expressing an interest in getting involved in things like:

  • Becoming a community champion to represent their neighbourhood
  • Getting involved in local community groups or forums
  • Volunteering at Grow Speke
  • Engaging in health and wellbeing activities
  • Volunteering at The Market Place
  • Getting involved in one-off events (e.g. Christmas and bonfire night events)

Our action: We will soon be contacting everyone who expressed an interest to see if they still want to get involved and offer them access to regular information on volunteering and engagement opportunities.

Covid-19 concerns

We asked tenants if they had any concerns or worries because of the effects of the Covid-19 pandemic.

The top five concerns tenants had were:

  1. Health and wellbeing
  2. Money
  3. Job security
  4. Crime/ASB
  5. Managing their home

Our action: We asked these tenants if they would like someone from SLH to contact them to discuss these concerns. 468 tenants requested and received calls from our range of specialist teams for further support in relation to their individual concerns.

Digital inclusion

365 of tenants surveyed stated they did not have access to the internet at home, for the following reasons:

  • 241 said they didn’t want to be on online
  • 78 did not have access due to cost
  • 54 did not know how to access the internet

Our action: We understand, now more than ever, that access to the internet is increasingly becoming a necessity. We are currently looking at ways of supporting tenants to build their online skills and meet the costs of getting online. Keep an eye on our website and social media channels for further information.

Keep in touch

Thanks again to everyone who answered the phone and took part and we hope that those who asked for help received the support they needed. If you’d like to get involved or need advice about any of the issues raised in the survey, please contact our community investment team on cit@southliverpoolhomes.co.uk or call us on 0330 303 3000.

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