What’s happening during Get Online Week 2020

Published: 19 October 2020 

This week we’re backing Get Online Week. It’s the biggest celebration of digital inclusion and we're assisting our communities to get the most out of our digital services.  

National Get Online week is running from 19 –25 October and this year, digital resources are more important than ever.  

We offer many different digital methods to stay connected whilst our offices are closed. The internet and digital technology are invaluable for keeping in touch with family and friends, as well as helping with everyday tasks such as shopping and bankingMore people than ever before are using our online services to pay rent, book a repair and to receive regular updates on how we are supporting our tenants and our communities during the coronavirus outbreak.  

Understanding mySLH 

We now have 2,048 tenants registered to use mySLH. It is our online service that you can use to manage your home and tenancy. It’s really easy to register and you will have your very own personal login area, where you can pay your rent online, view your rent account, request a rent payment card, view your repairs history and update your personal details.  

If you haven’t yet registered for mySLH, you can do this by creating a new account here or send an email to myslh@southliverpoolhomes.co.uk. 

Meet our chatbot 

Earlier this year we introduced our new chatbot service across all our websites. If our teams are busy on our telephone lines, you can find our chatbot in the bottom right-hand corner of our websiteHe’s a helpful little guy who is on hand to answer any questions you want answers to quickly and he will signpost you to the most relevant web page to your query. Over 1,000 customers have used this since it was launched over the summer. 

Improve your digital skills 

If you know someone who needs help to get online, or you want to improve your digital skills, we can help you get more out of life online.  

During the coronavirus lockdown, we worked with Speke Training and Enterprise Centre (STEC), to donate tablets to tenants who were digitally excluded. Assisting the tenants helped break down the barriers about being online and it meant they could keep in touch with family and friends during the coronavirus restrictions and join SLH’s weekly virtual coffee and chat group.  

They were also given the opportunity to sign up to Learn My Way - a series of free online courses run by Good Things Foundation. The courses encouraged the group to develop their digital skills and grow their confidence when using the web.  

Pam from Speke commented on how her device has been a lifeline for her during the local lockdownI’m really pleased with my device. It has allowed me to connect with people, which has been so important with everything that is going on. I have particularly enjoyed the weekly coffee & chat catch ups. I wouldn’t have had the confidence to join without the 1-2-1 zoom support beforehand and Thomas talking me through each step of joining a zoom meeting.” 

If you or a member of your household would like support or training to grow your digital confidence and get online, Good Things Foundation has a variety of free courses that teach everyday online basics and will improve the participants daily life by making digital tasks easier.  

Keep an eye on our social media channels for more information on Get Online Week.  

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