New Merseyside restrictions - no change to our services

Published: 1 October 2020

As Merseyside enter further restrictions today, we want to let you know that there are no changes to our services, and we will continue to operate as we have been doing over the last few months.

Visiting your homes to carry out repairs

Since the start of the pandemic, the safety of our customers and colleagues has been our number one concern. Working with Avela Home Service, we’ve got robust processes in place to ensure that any work we carry out in your home is done so in the safest possible way. We continue to do this by:

  • Asking if anyone is displaying Covid-19 symptoms, has had a recent positive test or is self-isolating before we enter your home.
  • Wearing the appropriate PPE, including FFP3 grade face masks which meet the guidance from the World Health Organisation (WHO).
  • Disinfecting all surfaces we have worked on with antibacterial wipes.
  • Taking away all items on completion of works and disposing of them in the correct manner.
  • Asking you to stay in a separate room, where possible, whilst we carry out work in your home.

Compliance safety checks

Compliance checks are visits to your home to keep you safe, such as to check your gas appliances or to complete electrical safety checks. It’s a legal requirement for all landlords to complete these checks and this hasn’t changed throughout Covid-19. Your tenancy agreement states that you must allow SLH’s contractors access to your home for these checks. If you are self-isolating, we will delay the check for 14 days. If you live alone and test positive, we will delay the check for 10 days. If you have any concerns about allowing us access, it’s important that you call us on 0330 303 3000 and choose option 1 so we can put measures in place to complete any required checks safely. Please remember, compliance checks are ways of keeping you, your household and your neighbours safe.

Our Speke office

Our office in Speke is still closed to protect customers and colleagues, especially as the rate of infection is very high in the area. Although the office is closed, we are still very much open for business as colleagues continue to work from home. Here are some of the ways you can get in touch with us:

Let’s work together

Now more than ever it’s important for us to work together to ensure we can continue to carry out services to you whilst keeping you and your families safe.

Latest News

Become a South Liverpool environmental champion!

Become a South Liverpool environmental champion!

Read more
Liverpool football project tackles mental health awareness

Liverpool football project tackles mental health awareness

Read more
Text us your repairs feedback

Text us your repairs feedback

Read more
Invest in yourself this April for Stress Awareness Month!

Invest in yourself this April for Stress Awareness Month!

Read more
Grow Speke is reopening soon

Get involved: Grow Speke is reopening soon!

Read more
The winning road names at our Hale Road development are revealed!

The winning road names at our Hale Road development are revealed!

Read more
Claim your free bin and get composting with Grow Speke!

Claim your free bin and get composting with Grow Speke!

Read more
Speke community groups get £19K funding boost

Speke community groups get £19K funding boost

Read more
SLH celebrates International Women’s Day with inspiring stories from our staff

SLH celebrates International Women’s Day with inspiring stories from our staff

Read more
New employment hub launches in South Liverpool

New employment hub launches in South Liverpool

Read more

Follow Us

Get In Touch

By clicking the submit button I agree that SLH will process and store my data in accordance with the privacy policy.

Visit our office

Call into our office or write to us:

South Liverpool Homes

Parklands

Conleach Road

Speke

L24 0TY

Our office is currently closed in order to help prevent the spread of coronavirus in our communities. Please see our coronavirus advice page for alternative ways to get in touch.

Stay Connected

Be the first in the queue to recieve our latest news in your inbox.

By clicking the submit button I agree that SLH will process and store my data in accordance with the privacy policy.

Our other websites

© 2021 South Liverpool Homes

Great place to work

South Liverpool Homes Limited is a charitable Community Benefit Society registered with the Financial Conduct Authority No.31210R and registered with the Regulator of Social Housing L4230. Registered office as above.

Privacy Notice

Accessibility Statement