Coronavirus and your independent living scheme

Updated: 3 July 2020

The safety and wellbeing of our tenants remains our main priority.

We are continuously monitoring the latest advice from the Government and have updated our Q&As which will hopefully answer many of your questions. We will continue to update these as and when the guidance changes.

NEW: Who can I meet up with?

The current Government guidance allows you to meet up with three types of groups:

  1. You can continue to meet in any outdoor space in a group of up to 6 people from different households. Please remember to keep a safe social distance of one metre plus.
  2. Single adult households – in other words adults who live alone or with dependent children only – can form an exclusive ‘support bubble’ with one other household.
  3. From 4 July, you can also meet in a group of two households (including your support bubble), in any location - public or private, indoors or outdoors. This does not need to be the same household each time. If you do this you must maintain social distancing with people who are not in your support bubble.

NEW: I have created a support bubble with my family/friend, can they now come and visit me?

Yes they can come and visit you in your home. To protect everyone’s wellbeing, where possible, please limit the visits to you and your home. All the communal areas are still out of use as well as the guestroom.

NEW: Can I meet friends or family members in the communal gardens?

To protect everyone’s wellbeing, we strongly encourage you to meet your family and friends (as long as they meet the Government guidance above) in your own home. If you need to use the communal gardens, please keep to the ‘one metre plus’ social distancing rule.

NEW: Do visitors need to wear a face-covering?

Visitors need to wear face masks when they are in any communal areas. However, it is an individual choice to wear face coverings in your home.

NEW: Are children, such as grandchildren, allowed to visit me?

Although the Government guidance allows children to meet up in your home, we would ask you to meet them in their family home wherever possible. This is to help minimise any risk of coronavirus spreading in the schemes.

NEW: Can other tenants in the scheme visit me in my home?

Yes they can but they must follow the Government’s social distance guidelines. Up to two tenants from two different households can meet inside your home at the same time, as long as one of them is included in your social bubble. However, you can meet up to six people outdoors i.e. the communal gardens or anywhere outside the schemes, abiding by the social distancing rules.

NEW: I am shielding and have received another letter from the Government which advises me to continue to shield until 1 August. What do I need to do?

Let your scheme manager know so that we can support you. If you’re advised to continue to shield then the guidance is different. Your letter will give you the most up-to-date guidance but please speak to your scheme manager if you are unclear.

UPDATED: Are there restrictions on who is allowed to visit in the schemes?

To help protect the health and safety of tenants and in line with government guidance we are continuing to limit the number of visitors to the scheme. Please try and limit any visits to those in your support bubble or family members and avoid inviting any non-essential visitors to the scheme.

UPDATED: I have the symptoms of COVID-19 virus. What should I do?

If you have symptoms of coronavirus (a high temperature, a new, continuous cough or a loss or change to your sense of smell or taste), you can get a test within the first five days of having the symptoms. For more information visit the NHS website. 

Let your scheme manager know straight away so that we can support you.

UPDATED: What can I do to minimise the risk of infection spreading?

Please refer to the most current NHS advice

  • stay at least 1 metre away from anyone you do not live with (or anyone not in your support bubble) when outside your home
  • wash your hands with soap and water often – do this for at least 20 seconds
  • use hand sanitiser gel if soap and water are not available
  • wash your hands as soon as you get home
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately and wash your hands afterwards
  • do not touch your eyes, nose or mouth if your hands are not clean

UPDATED: Can we start to use the communal kitchen and communal lounge?

No, social distancing measures means that the communal kitchen and lounge is still out of use.

UPDATED: Can I still use the laundry room?

Yes but only one person is allowed in the laundry room at any one time. 

A rota system has been set up for each scheme. It is important that you keep to your time slot to ensure everyone can safely use the laundry room. If you forget your time slot please let your scheme manager know so that a new time can be allocated to you.

 UPDATED: When will I be able to get repairs done to my home?

We are continuing to review our services and we are hoping to move to a full repairs service soon. We will let you know when this happens. We will continue to carry out emergency-repairs to your home - these are repairs that remove immediate danger to people or avoid major damage to your homes.

We will also be carrying out regular checks that we are legally required to do to ensure your home is safe. This includes electrical tests and weekly fire safety tests.

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