Managing your money during the coronavirus outbreak

Published: 25 March 2020

The coronavirus outbreak is having a massive effect on the economy on every level, including our customers’ household budgets.

Many people who cannot work because of lockdown are on a reduced income, with self-employed people and those without fixed hours more severely affected.

Your Rent

Although our offices are closed, we continue to work hard to support households through this challenging time. If you are struggling to pay your rent, it is really important that you let us know. Please call us on 0330 303 3000 and speak to your Income Officer so we can provide you with the support and advice you need.

Benefits and Energy Advice

As always, our Benefits and Energy advice team is here to help you make the most of your money, from making sure you’re on the right benefits to helping you get the best deal on your gas and electricity.

Understandably the team is experiencing high demand for their services at the moment, so please read the advice below and on our Benefits Advice and Affordable Living pages before getting in touch.

If you still need help call the team on 0330 303 3000.

Help from the government and energy providers

In response to the coronavirus outbreak the Government has agreed measures with all of the UK’s energy providers to ensure that nobody suffers energy hardship throughout this financially uncertain and worrying period.

Details of this agreement can be found on the Government website.  

Here is a summary of the specific advice from the UK’s ‘Big Six’ energy providers. If you’re not with one of the providers below, search for your energy provider online and look for their specific coronavirus outbreak advice.

Please note that all of the big providers are asking customers to limit calls and web chat to emergencies only so that they can prioritise customers most in need.

EDF Energy

EDF Energy has over five million customers in the UK and has said that it will offer affected customers additional support and flexibility with their payments.

EDF Energy Coronavirus Advice 

British Gas

British Gas are asking customers to check out their COVID-19 Frequently Asked Questions, including how they’re keeping customers and staff safe and how they can help customers who are struggling to pay:

British Gas COVID-19 FAQ  


EON are asking customers to limit their calls to emergencies only. Their COVID-19 FAQ page gives advice for customers, including extended pre-payment meter emergency credit from £5 to £30 immediately, and to £50 on 1 April.

EON Coronavirus Update  


NPower is asking customers to keep phone lines and web chat free to help them prioritise emergencies and help vulnerable people. Like EON, NPower is increasing its emergency credit limit from £7 to £45.

NPower Cororavirus Help and Support  


Take a look at ScottishPower’s coronavirus information page which includes information for customers struggling to pay. If you’re struggling they can review your monthly payments, offer more time to pay or help you apply for the ScottishPower Hardship Fund.

ScottishPower COVID-19 Information


SSE’s coronavirus page has some great advice if you’re a prepayment customer who is self-isolating and worried about running out of gas or electricity. 

SSE Coronavirus Questions and Answers 

More links

Getting in touch with us during the coronavirus outbreak

SLH Coronavirus Homepage

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