Coronavirus: We’re limiting our repairs service to emergencies only

Published: 24 March 2020

To further reduce the risk of spreading Coronavirus in our communities we have made the difficult decision to suspend our normal repairs and maintenance service and only continue with emergency repairs until further notice.

We have decided that continuing with day-to-day repairs and planned maintenance programmes has the potential to put our tenants and staff at risk. As a housing association we must play our part in following Government guidance on social distancing and self-isolation.

We will still be carrying out emergency repairs and checks to ensure your home is safe and complies with government regulations.

What is an emergency repair?

These are repairs to remove immediate danger to people or avoid major damage to your home. In the event of a really serious incident, we will respond as soon as we possibly can. An emergency repair could be no power or water in your home, a leak coming through the ceiling or a blocked toilet if you only have one toilet.

For information about what we class an emergency repair go to our Repairs homepage.

What happens if I report a non-emergency repair?

As we are only carrying out emergency repairs at this time, we would urge you not to report any non-urgent repairs until we recommence our usual services. This way we can concentrate on focusing our efforts on offering essential services to those that need them most in these difficult circumstances.

What will happen if I’ve already got a repair booked in?

We will be cancelling any non-emergency repairs and will be in touch shortly.

Keeping on top of day to day repairs

Now more than ever, our homes are really important to all of us. To help tenants keep on top of   day to day repairs we are currently working on providing a range of online resources to help you tackle common DIY tasks. Please keep an eye on our website and social media channels for more details.

Getting in touch during the coronavirus outbreak

SLH Coronavirus Homepage

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