Your voice matters
Whether you help us improve our services by making a complaint, giving a compliment, or making a suggestion, by taking time out to complete one of our surveys, by joining a focus group or getting behind the scenes with Scrutiny Panel, we hope there’s a way of having your say that suits you.
Ways to have your say
From time-strapped to deep dive, it’s up to you. We have lots of ways to make your voice heard, read our Customer Voice Policy here.
Give your feedback
We need your compliments, suggestions and complaints. Our aim is to delight you with the service we provide. To ensure that we achieve this it is important that we know what you think about the services you receive.
Take part in a survey
Whether it’s a quick and convenient online survey that you can do on your phone, or a more in-depth survey over the phone, we regularly gather our customers’ opinions on a wide range of topics related to their homes and communities.
Focus groups and more
Have a little more time to spare? We have range of other ways to speak up about issues that affect you. Join a focus or project group to drill into a particular issue, take part in one of our policy reviews or become an SLH mystery shopper!
Join our Scrutiny Panel
If you’re looking to get behind the scenes at SLH and have more time to commit, then Scrutiny Panel is your link to our committees and Board, where you’ll take part in deep dives into every aspect of what we do.
SLH influencers
Are you interested in how we communicate with you? Do you think you could help us get our written communications on point? Be part of our influencers group where you will have a say on all things communications.
Customer Services Committee
The Customer Services Committee acts as the customer voice to our board. The committee represent the voices of our whole community, influences our decision making on key landlord responsibilities, and enables the customer voice to continuously improve the services SLH offers.
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