MAKE YOUR RENT YOUR NUMBER ONE PRIORITY
Keeping on top of your rent means you can feel secure in your home. Find out more about the best ways to pay your rent, how you can keep your account in credit, and how we can help you make the most of your money.
You don’t need us to tell you that you rent is one of the most important bills you can pay – it pays for your home, giving you security and comfort for you and your family.
It is extremely important that your rent is paid in full and on time which is a condition of your tenancy agreement. Your rent should be paid in advance i.e. on the week that your rent is due. Some people may pay weekly and some pay monthly, all this is fine, as long as you are still paying in advance.
Paying your rent in advance is pretty common; most landlords ask tenants to pay rent on the day that they move in. Paying in advance means you are never in arrears and will always be in credit on your rent account. You may find that you pay regularly every month but still get letters or visits from us telling you that you are not in credit on your rent account. This is because you are paying in arrears and not on the week that your rent is due.
If you continue to pay this way then you may find that you get into difficulty with your rent payments quicker than you think. For example you may have an unexpected bill to pay which means you slip further into arrears one month. If this happens and you find yourself persistently behind with your rent payments, then we will have no option to take legal action against you which could result in you losing your home.
HOW YOU CAN PUT YOUR RENT FIRST
Switch to Direct Debit
Direct Debit is a hassle-free way of paying your rent direct from your bank account. You must make sure that you have enough money in your account to cover the payments when we collect them. Call us to set up a Direct Debit.
Get your rent account into credit
If you don’t pay your rent in advance then it is wise to do this now. Call 0330 303 3000 and press option 2 to speak to your income officer. You can arrange to pay more on your rent account each month until you are back in credit.
We've got ways to pay to suit you
If you've got a bank account, then Direct Debit is the best way to pay. But if Direct Debit doesn't suit you, we've got more ways to pay.
- mySLH Sign up for mySLH and you can access your rent account, repair history as well as pay your rent. You will need your tenancy number which can be found on your rent statement or contact us for your number.
- Rent Payment card You can make a payment at any post office, Paypoint outlet or Payzone outlet. If your card is lost or stolen, contact us for a replacement.
- Allpay app Download the free Allpay app and pay your rent using your Apple, Windows or Android smartphone. The app securely stores your payment reference numbers, bank details and payment amounts, allowing you to pay anytime, anywhere.
- Telephone You can call us direct on 0330 303 3000. To make a telephone payment you will need your rent payment card and debit card.
- Post Cheques or postal orders should be made payable to South Liverpool Homes, with your name, address and rent account number on the reverse.
- Cash machine at SLH office Pop into our office to use our electronic payment kiosk to take your cash or card payments.
Helping you make the most of your money
If you're struggling to manage your household income then our Benefits and Energy Support Team can help.
Book a benefits advice appointment to:
- Understand changes to benefits system
- Carry out a benefits check
- Challenge unfair sanctions
- Review benefit decisions you're not happy with
- Help apply for grant applications in cases of severe hardship
Our Affordable Living advisors can:
- Help you switch to more cost-effective gas and electricity tariffs
- Understand your energy use
- Help you apply for grants and discounts
Call us on 0330 303 3000 or get in touch using the form below to find out more and get help.
What does your rent pay for?
Rent is our main source of income and without it we cannot provide the essential services you receive such as repairs to your home, improvement programmes such as new kitchens/bathrooms and benefits advice. We would be unable to build much-needed homes in the area too. That’s why it’s so important that we take firm action against tenants who do not pay their rent.
We know it can be tough financially, especially at this time of year, but you should always pay your rent first before any other bills. Contact us if you’re struggling to pay your rent. One of the ways we can help is by giving you a benefits check. Over 75% of people who were in arrears and got help with benefits are now in credit with their rent.
If you're struggling to pay your rent, don't ignore it. Contact us today by calling 0330 303 3000 or using the get in touch form below.
Visit our office
Call into our office or write to us:
South Liverpool Homes
Monday - Tuesday 9am - 5pm
Wednesday 9am - 1:00pm
Thursday - Friday 9am - 5pm
Bank holidays: Closed
Telephone: 0330 303 3000