Rent increases

We know that any increase in your rent isn’t good news. We need to increase your rent because the costs of delivering services to you has gone up in line with inflation. This includes the cost of materials for repairs and maintenance to your home. 

If we didn’t put your rent up, then we simply wouldn’t have sufficient income to maintain your homes and provide services that we currently offer you. We might not be able to spend as much on making your homes more energy efficient, or we may need to reduce the scale of our improvement programme to your homes. We don’t think that’s fair.

We will notify by letter 28 days before the new rent is set, this is usually by the end of February. Your letter will explain what your new rent will be, including any service charges that you might pay.

We are a not-for-profit organisation. This means that all rent and service charges are used to maintain your home, provide essential services and to build much-needed new homes in the area. We do not make any profit, it’s all invested back into your homes and community. 

We also use your rent to provide community investment activities like our Benefits and Energy Advice Service, our employability hub Reach and our community shop, The Market Place. 

A proportion of your rent pays for salaries and overheads. Employee salaries are tested against the local market so that they are fair and reflect the responsibilities that employees have in their day-to-day role. 

We have a package of support to help you manage your bills and help make your money go further.

Debt and budgeting advice

If you're struggling with debt, there are lots of ways we can support you. We can do a benefit check to see if you are getting what you're entitled to or refer you to specialist organisations to support you with debt and budgeting advice. If you are struggling with your rent payments, your income officer can help.

Save money on your weekly shop

Our community shop, The Market Place, is available to all SLH tenants, regardless of your income. Sign up to become a member where in exchange for £3.00 you will be able to choose goods to the approximate value of £15. Plus, there are lots of free good on offer too. We can also issue foodbank vouchers to tenants who are struggling.

Get support with your fuel bills

We can’t promise to reduce your fuel bills massively, but there are other ways we can support you. Our Benefits and Energy Advice Team can help you save energy around your home, let you know how to access emergency funding and grants and signpost you to ways your energy supplier can support you.

Visit our cost of living page to find out more about how we can support you.

Our priority is to support tenants to stay in their homes and manage their tenancies well. This means helping you to stay in credit or if you already owe us money, helping you to stop arrears increasing. 

Please speak to us if you are struggling to pay by calling us on 0330 303 3000 and choose option 2 or email myrent@southliverpoolhomes.co.uk. We will do all we can to support you. We will put you in touch with your income officer who will chat to you about your individual circumstances and put a package of support together to help you stay in credit or help you reduce any existing arrears. They will also signpost you to our benefits and energy advice team who will help you make the most of your money and check if you are receiving benefits you are entitled to. 

It is really important that you engage with us so that you are not at risk of losing your home. Tenants won’t lose their home if they are speaking to us about their financial situation and are seeking support.

If you find yourself struggling with debt, it's essential to get proper debt advice. All of the agencies below offer high-quality, free debt advice.

• Citizens Advice - offers a drop-in service at Speke Library, Conleach Road, Speke, L24 0TY, Thursdays 10am – 2pm, 0300 330 1196.
• Step Change – help people with debt problems take back control of their finances and their lives. In 2021 they helped over 24,000 get out of debt.
• National Debtline – a charity that gives free and independent debt advice over the phone and online.
• Payplan – offers free, simple debt advice to anyone who needs it.
• Christians Against Poverty –  a charity that aims to transform lives and end UK poverty.
• Moneyhelper is the government's money advice website which offers a free to use bill prioritiser.

If you receive Universal Credit, it is your responsibility to notify the DWP of the changes to your rent and service charge if applicable.

To do this follow the instructions below:

1. Log in to your online Universal Credit account

2. Tap on the ‘To do’ button

3. Complete the ‘Confirm your housing costs’ (do not use the ‘change of circumstances' to report your rent increase)

If you don't do this, you will be underpaid your housing costs which will result in arrears on your rent account.

If you pay by standing order, you will need to contact your bank to change your standing order to reflect your new rent payments.

If you pay by Direct Debit, we will amend it on your behalf. You will receive notification from AllPay to notify you of the change in payment.   

If you receive Housing Benefit, you do not need to do anything as we will inform Liverpool City Council of the change.