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Repair responsibilities

This guide has been created to help you understand which jobs in and around your home are your responsibility as customers, and which jobs are the responsibility of SLH as your landlord.

The guidance on this page refers to items that are fitted as standard to SLH homes. Tenants are responsible for the repair or replacement of items that they fit themselves, or items that have been previously fitted to the home and gifted to the tenant by SLH.

Responsibility for these items will be agreed and signed for by the tenant at the start of their tenancy.

Roofing

Roofing

 

Tenant

SLH

Roof covering, roof structure, chimney repairs & leaks

No

Yes

Gutter & gully repairs and clearance of blockages causing a building defect

No

Yes

Rainwater pipe - make safe defective rain water goods, soffit and fascia

No

Yes

External finishes

External finishes

 

Tenant

SLH

Structural issues, significant render & brickwork repairs

No

Yes

External façade & wooden cladding

No

Yes

Failed damp proof course repairs

No

Yes

Penetrating dampness repairs

No

Yes

Fencing

Fencing in garden

 

Tenant

SLH

Removal of dangerous fencing, gates, gate posts and boundary walls etc.

No

Yes

Minor repair of fencing, gates, gate posts and boundary walls, etc. (Only in limited specific circumstances will SLH carry out fencing works outside of our planned investment programme)

No

Yes

Minor repair of communal area fencing, gates, gate posts and boundary walls, etc.

No

Yes

Paving

Paving

 

Tenant

SLH

Make safe health and safety-related hazards to paving and tarmac, etc.

No

Yes

Repair or replacement of communal area paving, tarmac, turf etc.

No

Yes

Repair, replacement or upgrade of paving, tarmac, turf, etc. in your own garden (except for essential single-row path to front door and from back door to gate.) There may be exceptions where SLH have completed whole-garden flagging. In this instance, SLH would be responsible.

Yes

No

Outhouses (separate to home)

Outhouse

 

Tenant

SLH

Deal with health and safety-related hazards

No

Yes

Repair or replacement of outhouse items e.g. locks and fittings, windows, doors, finishes, etc.

Yes

No

Outhouses (connected to home)

Outhouse

 

Tenant

SLH

Deal with health and safety-related hazards

No

Yes

Repair or replacement of outhouse items inclusive of locks and fittings, windows, doors, finishes, etc.

No

Yes

Garages

Garage

 

Tenant

SLH

Repair or replacement of garage internal elements inclusive of door locks and fittings, finishes, etc.

No

Yes

Repair or replacement of garage external items inclusive of roof, rainwater goods, brickwork, door, window etc.

No

Yes

External items

TV Aerial

 

Tenant

SLH

Bin - repair or replacement of bins to individual house or flat

Yes

No

TV aerial - repair or replacement of TV aerials or satellite dishes serving an individual house or flat

Yes

No

Washing line - repair or replacement of washing lines and rotary dryers to an individual house or flat

Yes

No

Garden

Garden

 

Tenant

SLH

Maintenance of trees, grass, hedges, shrubs where there isn't a grounds maintenance contract in place

Yes

No

Maintenance of trees causing structural damage or where tree is diseased, dangerous or damaged

No

Yes

Removal or control of invasive weeds i.e. Japanese Knotweed

No

Yes

Drainage

Drainage

 

Tenant

SLH

Within boundary - blocked or leaking foul drain, soil stack etc

No

Yes

Outside boundary - blocked or leaking shared foul drain outside (United Utilities responsibility – SLH will report if made aware)

Yes

No

Water

Water

 

Tenant

SLH

Loss of water supply, leaks to water pipes and water tanks (within the boundary up to the stop-tap in street)

No

Yes

Installation of new pipework and fittings (e.g. washing machines, dishwashers)

Yes

No

External glazing

External glazing

 

Tenant

SLH

Boarding up of broken glazing

No

Yes

Re-glaze windows if crime reference number provided (if no crime reference provided customer issued with a recharge)

No

Yes

Re-glaze windows if caused by damage/abuse

Yes

No

Replacement of failed double glazed units

No

Yes

External windows

External windows

 

Tenant

SLH

Repair or replacement of window inclusive of frame, external sealant, sash, sill, window board, operating mechanisms, restrictor catch, window handle, casement fastener

No

Yes

Repair or replacement of internal sealant, window ironmongery inclusive of locks, replacement keys, casement stay

No

Yes

Window restrictors in blocks

No

Yes

External doors

External doors

 

Tenant

SLH

Repair or replacement of external doors inclusive of frame, threshold, weatherboard, hinges and operating mechanisms such as door handles, multi-point locks, and suited lock systems

No

Yes

Repair or replacement of door locks, replacement of keys, letter plate, number plate, security chain, spy hole and other associated door ironmongery

No

Yes

Replacement locks due to lost keys or locked out

Yes

No

Fire doors (internal and external)

Fire doors

 

Tenant

SLH

Repairs or replacement of fire doors inclusive of fittings and fixtures that provide fire protection i.e. letter box, spy hole, emergency latch, spring door closer, single push bar, overhead door closer, intumescent fire strip and smoke seals etc.

No

Yes

Gas and heating

Gas and heating

 

Tenant

SLH

Gas leaks - should be reported immediately to 0800 111 999

No

Yes

Blocked flues

No

Yes

Leaks to heating pipes and radiators

No

Yes

Repairs to heating appliances - boiler, electric fire, storage heaters

No

Yes

Bleeding of radiators

Yes

No

Repair or fitting of cookers and cooker connections such as bayonet fittings

Yes

No

Upgrading existing and installing new heating appliances

No

Yes

Communal area meter cupboards including lock

No

Yes

External meter cupboards serving individual home (except locks)

No

Yes

Electrics

Electrics

 

Tenant

SLH

Unsafe electrical power supply or fittings e.g. unsafe wiring, sockets, light fittings, extractor fans, etc.

No

Yes

Repair of essential electrical items - consumer units, sockets, light fittings, starter motors, extractor fans, tv sockets, etc.

No

Yes

Replacement of light bulbs - (except Independent Living schemes or sealed light fittings)

Yes

No

Repair or replacement of hard wired door bells

Yes

No

Burglar alarms or other security devices

Yes

No

Repair or replacement of security lights

No

Yes

Fitting of additional sockets, light fittings, extractor fans, etc.

Yes

No

Smoke & carbon monoxide detectors

Smoke detectors

 

Tenant

SLH

Repair or replacement of mains-operated interlinked smoke detectors

No

Yes

Repair or replacement of battery-operated smoke detectors

No

Yes

Repair or replacement of carbon monoxide (CO) detectors

No

Yes

Sanitation

Sanitation

 

Tenant

SLH

Leaks to basins, sinks, baths, showers and toilets, and associated internal pipework

No

Yes

Repair or replacement of basins, sinks, baths, showers and toilets

No

Yes

Blocked toilets, basins, sinks, baths, showers and level access shower wet room gullies. (Customers should first attempt to clear the blockage and ensure that they do not flush items that are not suitable e.g. wet wipes)

No

Yes

Repair or replacement of taps

No

Yes

Replacement of plug, chain, bath panel and tap washers

No

Yes

Repair or replacement of shower curtains

Yes

No

Repair or replacement of level-access shower or wet room non-slip flooring

No

Yes

Repair or replacement of shower (where fitted by SLH)

No

Yes

Toilet seats

Yes

No

Communal toilet seats

No

Yes

Internal finishes

Internal finishes

 

Tenant

SLH

Major wall and ceiling plaster work defects i.e. scratch coat repairs, holes greater than 1cm, cracks greater than 5mm wide, coving and mouldings

No

Yes

Minor wall and ceiling plaster work defects i.e. skim coat, small holes less than 1cm, cracks less than 5mm wide

Yes

No

Bathroom wall and kitchen splash back tiles

No

Yes

Removal of asbestos floor tiles

No

Yes

Repair or replacement of floor damp-proof membrane and associated concrete repairs

No

Yes

Repair or replace floor finishes

Yes

No

Internal painting and decoration

Yes

No

Damp, mould & condensation

Damp mould and condensation

 

Tenant

SLH

Damp, mould and condensation should be reported to SLH and we will inspect within seven working days and any remedial work required will be completed within 28 days

No

Yes

Read more about damp, mould and condensation, and report problems in your home. 

 

 

Adaptations

Adaptations

 

Tenant

SLH

Repair and replacement of existing adaptations

No

Yes

New minor adaptations less than the value of £500

No

Yes

New major adaptations over the value of £500, but less than £15,000, subject to occupational therapist referral

No

Yes

Internal joinery

Internal joinery

 

Tenant

SLH

Repair of kitchen units and worktops that are considered as fair wear and tear

No

Yes

Repair of kitchen units and work tops that are not considered as fair wear and tear

Yes

No

Repair or replacement of kitchen sinks and taps

No

Yes

Upgrade or addition of new kitchen units and worktops

Yes

No

Repair or replacement of internal doors and ironmongery

No

Yes

Changes to accommodate carpets including re-fixing of any draught excluders

Yes

No

Repair or replacement of internal door frames

No

Yes

Curtain poles, rail or track replacement

Yes

No

Repair of health and safety hazards to handrails, balusters, newel post, stair tread, etc.

No

Yes

Repair or replacement of skirting, pipe boxing or architraves

No

Yes

Repair or replacement of stair treads, risers and nosings

No

Yes

Make safe health and safety-related timber flooring repairs - e.g. floorboards and joists

No

Yes

Repair or replacement of timber flooring i.e. floorboards and joists

No

Yes

Communal areas

Communal areas

 

Tenant

SLH

Lift breakdown and repairs

No

Yes

Door entry equipment, automatic opening vents, CCTV

No

Yes

Security lighting and repair of general lighting appliances

No

Yes

Fire safety equipment (e.g. alarms, fire extinguishers)

No

Yes

TV aerials, laundry equipment, toilet repairs (including toilet seats)

No

Yes

Trustcare Warden Alarms

No

Yes

Pest control - removal/destruction of mice, rates and other vermin

No

Yes

Removal of asbestos-containing materials

No

Yes

Vermin

Vermin

 

Tenant

SLH

Removal/destruction of mice, rats and other vermin in non-communal areas (customer should report problem to Local Authority on 0151 233 3000)

Yes

No

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