Beware of claims management companies encouraging you to make disrepair claims.
We’re aware that some of our customers are being approached by claims management companies, encouraging them to make a claim against SLH for disrepair.
As your landlord, we’re here to help you look after your home, protect you from financial risk and let you know how to report disrepair the right way – directly to us.
Read our FAQs below to find out more about the risks of making a disrepair claim with a claims management company.
Report disrepair directly to us
If you think your home is in a state of disrepair, don’t deal with a claims management company. Report the issue directly to us.
To report a repair call us on 0330 303 3000 option 1, via mySLH or WebChat on our website or via our social media channels.
If you’re not happy with the repairs service that you have received from us, our feedback process is there to allow you to make a complaint or make a suggestion about how we can improve our services in the future.
You can find full details of our feedback process, including making a complaint on our give your feedback page.
Protect yourself from bogus callers
Claims management companies are just one type of bogus caller that may call at your home, posing as South Liverpool Homes or Avela Home Service staff.
Don’t let anyone into your home you are not comfortable with. Never be afraid to ask to see the ID of unknown visitors to your home. All SLH and Avela Home Service staff will carry photo ID with them. If you’re unsure, call us on 0330 303 3000 to check if they are who they say they are.
Visit our office
Call into our office or write to us:
South Liverpool Homes