Community Safety

What is ASB?

Anti-social behaviour is acting in a way that causes or could cause harassment, alarm or distress to one or more persons not of the same household (Crime & Disorder Act 1988).

Examples of ASB include:

• vandalism, graffiti or fly tipping
• noise nuisance
• intimidating or threatening behaviour
• verbal abuse
• racial harassment
• vehicle crime
• firework misuse
• yobbish behaviour and intimidating groups

How to report ASB

You can report ASB online or by visiting our office and speaking with a member of staff.

What happens when you report ASB?

When you report ASB a member of the Community Safety team will contact you within one working day to discuss your report. Your Community Safety officer dealing with your report will then arrange an interview with you, which will take place either at our office or your home address, in order to obtain further details regarding your report.

In serious cases of ASB, hate crime or domestic abuse, we will interview you within one working day. We have a range of legal tools we can use in serious cases to protect tenants who are at risk of harm and your Community Safety Officer will discuss these legal options with you.

At the initial interview your Community Safety officer will discuss the options available to resolve your issues and complete an action plan with you. This action plan will vary depending on the nature of your report but will include an agreement on how often you will be contacted by the Community Safety team and what action we will take to investigate your complaint.

Your Community Safety officer may need your help to gather evidence of the ASB that you are suffering and may therefore require you to complete neighbour nuisance diaries detailing the incidents, you could also do this by calling our hotline if you don't want to keep diaries. This will be discussed and agreed with you and will form part of the action plan. Your Community Safety officer will develop an action plan that you are comfortable with and will keep you updated on a regular basis on what action has been taken.

Your Community Safety officer will liaise with other agencies and organisations on your behalf if appropriate to ensure that you are provided with any support you may require.