Community Safety

What is ASB?

Anti-social behaviour is acting in a way that causes or could cause harassment, alarm or distress to one or more persons not of the same household (Crime & Disorder Act 1988).

Examples of ASB include:

• vandalism, graffiti or fly tipping
• noise nuisance
• intimidating or threatening behaviour
• verbal abuse
• racial harassment
• vehicle crime
• firework misuse
• yobbish behaviour and intimidating groups

How to report ASB

You can report ASB online.

What happens when you report ASB?

When you report ASB a member of the Community Safety team will contact you within one working day to discuss your report. Your Community Safety officer dealing with your report will then arrange an interview with you, which will take place either at our office or your home address, in order to obtain further details regarding your report.

In serious cases of ASB, hate crime or domestic abuse, we will interview you within one working day. We have a range of legal tools we can use in serious cases to protect tenants who are at risk of harm and your Community Safety Officer will discuss these legal options with you.

At the initial interview your Community Safety officer will discuss the options available to resolve your issues and complete an action plan with you. This action plan will vary depending on the nature of your report but will include an agreement on how often you will be contacted by the Community Safety team and what action we will take to investigate your complaint.

Your Community Safety officer may need your help to gather evidence of the ASB that you are suffering and may therefore require you to complete neighbour nuisance diaries detailing the incidents, you could also do this by calling our hotline if you don't want to keep diaries. This will be discussed and agreed with you and will form part of the action plan. Your Community Safety officer will develop an action plan that you are comfortable with and will keep you updated on a regular basis on what action has been taken.

Your Community Safety officer will liaise with other agencies and organisations on your behalf if appropriate to ensure that you are provided with any support you may require. 

Community Trigger

The Community Trigger is an ASB case review process which has been put in place by the government to give victims of ASB reassurance that their case is being dealt with effectively by the lead agency. 

The Customer Trigger can be activated by any customer who has reported ASB to SLH. You can ask for your case to be reviewed by other agencies including Liverpool City Council, Merseyside Police, Merseyside Fire & Rescue Service and other housing providers to ensure it has been thoroughly investigated and appropriate action has been taken. This enables us to work together to try and resolve your case.    

Where the trigger criteria are met, the partnership will consider how the complaints have been dealt with and whether agencies have followed their own processes for dealing with your complaints. 

Your case must meet the following criteria to activate a Community Trigger:  

• three or more complaints made to us in the previous six-month period 
• the persistence of the anti-social behaviour 
• the harm, or potential harm, caused by the anti-social behaviour 
• the adequacy of response to anti-social behaviour by us 

If you feel your case meets the above criteria and you would like to activate a Community Trigger, please visit Liverpool City Council’s website and complete the application form: https://liverpool.gov.uk/communities-and-safety/crime-and-safety/anti-social-behaviour/.