Community Safety

What is ASB?

Anti-social behaviour is acting in a way that can cause harassment, alarm or distress to any person (ASB Crime and Policing Act 2014). 

Examples of ASB include:

• Harassments of all types, including incidents of hate crime
• Vandalism, graffiti or fly tipping
• Noise nuisance
• Intimidating or threatening behaviour
• Verbal abuse
• Racial harassment
• Vehicle crime
• Firework misuse
• Yobbish behaviour and intimidating groups

You can read more about our ASB Policy here.

How to report ASB

You can report ASB online. You can also report ASB over the phone by calling us on 0330 303 3000, in person at our office or to one of our colleagues, by email at info@southliverpoolhomes.co.uk or by direct message on social media. 

What happens when you report ASB?

When you report ASB a member of the Community Safety team will contact you within one working day to discuss your report. Your community safety officer dealing with your report will then arrange an interview with you, which will take place either at our office or your home address, in order to obtain further details regarding your report.

In serious cases of ASB, hate crime or domestic abuse, we will interview you within one working day. We have a range of legal tools we can use in serious cases to protect customers who are at risk of harm and your community safety officer will discuss these legal options with you.

At the initial interview your community safety officer will discuss the options available to resolve your issues and complete an action plan with you. This action plan will vary depending on the nature of your report but will include an agreement on how often you will be contacted by the Community Safety team and what action we will take to investigate your complaint.

Your Community Safety officer may need your help to gather evidence of the ASB that you are suffering. This could include completing neighbour nuisance diaries detailing the incidents through the ASB app. If you don’t feel comfortable using the ASB app then we will agree on another option with you during your initial interview. Your community safety officer will develop an action plan that you are comfortable with and will keep you updated on a regular basis on what action has been taken. 

Your community safety officer will liaise with other agencies and organisations on your behalf if appropriate to ensure that you are provided with any support you may require. 

ASB case review

The ASB case review process has been put in place by the government to give victims of ASB reassurance that their case is being dealt with effectively by the lead agency. 

A case review can be activated by any customer who has reported ASB to SLH. You can ask for your case to be reviewed by other agencies including Liverpool City Council, Merseyside Police, Merseyside Fire & Rescue Service and other housing providers to ensure it has been thoroughly investigated and appropriate action has been taken. This enables us to work together to try and resolve your case.    

Where the case review criteria are met, the partnership will consider how the complaints have been dealt with and whether agencies have followed their own processes for dealing with your complaints. 

Your case must meet the following criteria to activate an ASB case review:  

• For a hate crime or incident – you must already have complained to SLH, Liverpool City Council or Merseyside Police at least once in the past six months.
• For other types of anti-social behaviour – you must already have complained to SLH, Liverpool City Council and/or Merseyside Police at least three times about separate instances of the anti-social behaviour in the past six months. Alternatively, five people in the local community must have complained about similar incidents in the last six months.

If you feel your case meets the above criteria and you would like to request an ASB case review, please visit Liverpool City Council’s website or contact a member of our Community Safety Team on 0330 303 3000 and they will be able to assist you with the application.