Customer Service Advisor

Closing Date: 29/09/2020 00:00:00

Avela Home Service - Customer Service Advisor

Salary: £19,000 per annum

Hours of Work: 40 hours per week between the hours of 08:00 and 20:00 (Mon-Fri)

Annual Leave: 20 days plus 8 Bank Holidays

Contract Type: Permanent

Closing Date: 29 September 2020

Recruitment Date: 6 October 2020


This role is offered through our Joint Venture with Penny Lane Builders - Avela Home Service who are responsible for our repairs and maintenance services.


What will your role be?

On behalf of Avela Home Service, you will be responsible for delivering a high quality, professional and responsive front-line customer service in respect of property repairs and maintenance which meets both customer expectations and KPI’s. You will ensure operatives diaries are maximised to best efficiency to ensure high levels of customer satisfaction. As the first point of contact for all repairs related enquiries you will manage enquiries across all communication platforms (phone, email or webchat).

What skills and experience will you have?

The successful candidate will have a good level of education, including English Language and Mathematics. You will be IT literate with strong knowledge of Microsoft Office 365, and have the ability to use scheduling job management systems and client housing management systems.  You will have experience of working in a Contact Centre environment, taking customer calls and dealing with customer complaints.

Why join us?

You’ll love being part of a professional and innovative organisation, you’ll work with colleagues who feel happy, motivated and passionate about what they do as well as working for an organisation who will support and inspire you to do your very best. 

For further details, please review the Job Description & Person Specification.

How do you apply?

Please send your CV and supporting document to 

We will shortlist from the information provided so it is essential that you outline your suitability for the post as detailed in the job description and person specification. Don’t forget that the closing date is Tuesday 29 September!    

We are committed to ensuring the health and safety of all prospective and current colleagues. Due to the circumstances surrounding COVID-19, we will continue to follow Government guidance around social distancing and working from home where possible, therefore all interviews will be conducted remotely to ensure the safety of all concerned.

All interviews will be completed remotely to ensure your health and safety during the current situation around Covid-19.  


If you are a relative or close connection of any Board Members or employees of South Liverpool Homes, please declare this as part of your application.



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