Scrutiny Panel

What is scrutiny panel?

Our scrutiny panel is a group of tenants that meets to review and evaluate areas of service of SLH.

The panel investigates areas of service performance against agreed organisational and national standards and makes evidence-based recommendations for ongoing service improvement that are reviewed by our executive leadership team and our Board.

What is the role?

The main responsibility of the panel is to conduct a programme of service reviews, which is based on performance against key performance indicators, customer feedback and satisfaction surveys, to help identify areas for improvement or good practices that can be embedded across SLH.

The panel meets formally on a quarterly basis, with additional meetings held between the formal meetings to complete service reviews. Members are expected to attend a minimum 75% of the scheduled meetings.

Who are we looking for?

We are looking for SLH tenants and/or their families - this includes partners, spouses or family members of SLH tenants who live in an SLH home and are over 16 years of age, to become a member of our scrutiny panel.

In order to make recommendations that are in the best interests of our whole community, we are committed to ensuring that our scrutiny panel represents the diversity that exists in our communities, and are keen to learn from the diverse perspectives of tenants and residents of all ages and from different backgrounds.

How to get involved

If you would like more information or discuss becoming a scrutiny panel member, please contact corporategovernance@southliverpoolhomes.co.uk.

Relevant training will be provided, and scrutiny panel members will receive a £15 Love2Shop voucher for each meeting they attend.

Our scrutiny panel, customer services committee and board are linked. Scrutiny panel reports to the Customer Services Committee, which in turn reports to the SLH Board. The Customer Service Committee, which is also made up of SLH tenants alongside Board members, reviews key performance reports and from those reports, suggests the work programme for scrutiny panel.

Scrutiny panel and The Customer Service Committee are both critical forums for customer voices to be heard at an executive and Board level, to ensure SLH continuously improves the services offered to our tenants.

SLH tenants scrutinise our approach to damp and mould

The panel carried out an in-depth review of our approach to tackling damp and mould issues in our homes after we thoroughly reviewed our processes in late 2022. Read their recommendations to Board. Read more

Our board and committees

Learn more about our board and committees and find out how you could progress from scrutiny panel to board membership. Read more 

More ways to get involved

If scrutiny panel isn't for you, there are lots of ways to get involved with SLH. Volunteer at one of our community projects, have your say on our surveys or give your feedback on the service you have received. Read more