💬 Translate this website 💬

 

Pay Your Rent Report A Repair Apply For A Home Report ASB
Menu Icon Menu Icon South Liverpool Homes

Our Homes

Our Homes

About our homes

About our homes Homes for rent Where our homes are Independent Living Home ownership Services in your area Sustainable transport New developments

Apply for a home

Apply for a home Pathway to your new home Average waiting times How we prioritise applications Apply for medical priority Bedrooms - how we allocate our homes Supporting documents

My Home

My Home

My Tenancy

My Tenancy My Neighbourhood Officer Neighbourhood inspections Our new home promise Knowing our customers Tenancy sustainability service Swap your home Moving out Homelessness Tenancy Fraud Flats and apartments Hoarding Dealing with a tenancy when someone dies

Repairs and Maintenance

Repairs and Maintenance Looking after your home Repair responsibilities Heating repairs Damp, mould and condensation Home Insurance Looking after your garden Disrepair

Improvement programmes

Improvement programmes Our Investment Programme Cyclical Maintenance Adaptations Kitchen improvements Solar Panels

Community Safety

Community Safety Report ASB Domestic Abuse Safeguarding Hate Crime Mediation Service Support Cuckooing

Health and safety

Health and safety Gas Servicing Electrical Safety Fire Safety Asbestos Pests in your home Water Hygiene Cold weather advice Lift safety

My Money

My Money

My Rent

My Rent Ways to pay your rent Support with paying your rent

Benefits and Energy Advice

Benefits and Energy Advice Universal Credit Universal Credit migration Personal Independence Payment Employment and Support Allowance Pension Credit Affordable Living

Helping you with the cost of living

Helping you with the cost of living Food Energy Debt

My Voice

My Voice Give your feedback Surveys Focus groups and more Join our scrutiny panel SLH influencers Customer Services Committee
Latest News

About us

About us

Who We Are

Who We Are Our Board Our Executive Leadership Team Work For Us Volunteer with SLH Corporate Plan 2022-2027 Avela Services Our customers SLH25

More about us

More about us Our Publications Our Performance Procurement Equality, Diversity and Inclusion Get In Touch Our Commitments Sign up to our email newsletters Policies
MY SLH Search Icon
Close
Pay Your Rent Report A Repair Apply For A Home Report ASB
Home / About us / More about us / Policies

Scroll Icon

Policies

On this page you will find all of the policies and procedures that are relevant to customers, residents, potential colleagues and other interested parties.

Engagement

📄Customer Voice Policy
📄Customer Feedback Policy
📄Stakeholder Communication Policy
📄Resident Engagement & Consultation Procedure
📄Volunteer Policy

Home Ownership

📄Home Ownership Policy
📄Right to Buy / Right to Acquire Policy

Recruitment

📄Avela Recruitment and Selection Policy
📄SLH Recruitment and Selection Policy
📄Rehabilitation of Offenders Policy

Safety and compliance

📄Health, Safety and Wellbeing Policy
📄Avela Home Service Health and Safety Policy
📄Compliance Policy

Tenancy management

📄Allocations Policy
📄Adaptations Policy
📄Service Charge Policy
📄Rent Policy
📄Tenancy Management Policy
📄Property Purchase Policy
📄Empty Homes Policy
📄Income Management Policy
📄Starter Tenancy Policy
📄Decant Policy

Your community

📄ASB Policy
📄Hate Crime Policy
📄Domestic Abuse Policy
📄Safeguarding Policy
📄Neighbourhood Management Policy

Repairs and maintenance

📄Asset Management Policy
📄Repairs and Maintenance Policy
📄Chargeable Repairs Policy

Other policies

📄Modern Slavery Statement
📄Equality, Diversity and Inclusion Policy
📄Information Security Policy
📄Sponsorship Policy
📄Fraud and Bribery Policy

Follow Us

© 2025 South Liverpool Homes

South Liverpool Homes Limited is a charitable Community Benefit Society registered with the Financial Conduct Authority No.31210R and registered with the Regulator of Social Housing L4230. Registered office as above.

Privacy Notice

Accessibility Statement

View this website in other languages

Â